Frequently Asked Questions (FAQs)

Why is my payment being declined?

Please make sure that the address is accurate, and the zip/postal code you are entering under the Payment Method section matches the zip/postal code for the billing address of your credit card.

OUT OF COUNTRY: If placing the order from another country, you may need to verify with your back that they are not marking this transaction charge as fraudulent since it is routing through another country.

I am registering on behalf of someone else, whose contact information and shipping information should I include?

Ensure that you or they complete the registration process through Smartsheet after completing the Evenbrite page.

I have registered for BAOC, when will I receive the Zoom information and course materials?

In-Person attendees will receive Course Materials a week before the start of the course,

Virtual attendees will receive Course Materials and appropriate links a week before the start of the course. Please keep in mind that not all .ppt and handouts will be made available IF the speaker provides them. If nothing is provided, the section does not have documents to share.

Will recordings of lectures be available?

No, recordings will not be provided. Lectures will only be given live.

Will in-person attendees be able to attend virtually?

No, in-person attendees will not have access to Zoom lectures. Lectures and labs must be attended in-person.

I didn’t receive a confirmation email after registration, what should I do?


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